SATO LM412e-2 Printhead - R11375000

Genuine SATO LM412e-2 printhead, part number R11375000. This printhead is listed as the 12 DPMM / 305 DPI version for the SATO LM412e and LM412e-2 label printer series. The item is new and unopened in the original sealed factory packaging. It is an OEM replacement printhead intended for compatible SATO LM412e / LM412e-2 printers.

Product Details

•     Brand: SATO
•     Part Number: R11375000
•     Model Compatibility: LM412e, LM412e-2
•     Print Resolution: 300 / 305 DPI, 12 DPMM
•     Type: Thermal printhead, OEM replacement

Condition

•     Item is new, unused, and has never been installed in a printer.
•     Still in the original sealed factory packaging / neutral box or carton from SATO or authorized supplier.
•     No signs of wear, damage, or handling; suitable as a direct replacement part.

Compatibility disclaimer

Please verify your printer model and part number before purchasing. Compatibility can vary by printer configuration, revision, and DPI, so this item should only be purchased if your existing printhead part number and printer model match the listing details.

Shipping Information

•     Shipping Method:
  •         Shipped via Fedex/DHL/Local courier with tracking.
•     Handling Time:
  •         Items ship within 1 business day of payment confirmation (excluding weekends and holidays).
•     Shipping Domains:
  •         Ships to local and International.
•     Packaging:
  •         Printhead is double-boxed with protective padding to prevent damage during transit.
  •         Original sealed factory packaging is preserved where possible.
•     Shipping Cost:
  •         Calculated at checkout.
•     Delays:
  •         We ar not responsible for delays caused by carrier issues, customs, or events beyond reasonable control.

Returns & Warranty

•     Return Policy:
  •         Returns accepted within 30 days of delivery, if the item is unused, in original condition, and in the original sealed packaging (if applicable).
  •         A 14-day inspection window is provided for functionality testing; if found defective, contact us before opening a return.
•     Refund Type:
  •         Full refund of item price (excluding shipping) upon acceptable return.
  •         Shipping costs are non-refundable unless the item is defective or not as described.
•     Return Shipping:
  •         Buyer is responsible for return shipping costs unless the item is defective, damaged, or not as described.
  •         Use a tracked shipping method; seller is not responsible for lost return shipments.
•     Warranty:
•         This item is covered by a 12-month warranty against manufacturing defects under normal use.
•         Warranty does not cover:
  •             Damage from improper installation, incorrect printer model, or misuse
  •             Damage from excessive heat, chemical exposure, or physical impact
  •             Printhead wear from normal operation (e.g., gradual degradation after extended use)
•         For warranty claims, contact us with your order number, photos, and a description of the issue.

Installation Notes (summary)

•     Turn off and unplug the printer; allow the printhead to cool.
•     Use ESD protection; do not touch the heating element or connector pins.
•     Remove label stock and ribbon, then photograph cable routing before disconnecting.
•     Replace the platen roller if it shows cuts, glazing, or wear; a damaged roller can cause immediate print defects on a new printhead.
•     After installation, start with conservative darkness and speed, then print a full‑width test pattern and barcode verification labels.
•     Full installation instructions should follow the SATO service manual or a trained technician.