This is a genuine SATO OEM thermal printhead designed specifically for the CL6NX series of industrial label printers. The printhead creates the heat required to transfer ink from a ribbon onto labels, producing sharp, durable prints with 300 dpi (305 dpi) resolution. It is a brand-new unit, not rebuilt or re‑manufactured, and comes in SATO-branded factory packaging.
The printhead is part of SATO’s official replacement parts line for CL6NX and CL6NX Plus printers and is the correct replacement for the discontinued CL6NX 300 dpi printhead (R32169900). It is a smart printhead that internally tracks inches printed, and includes pressure‑sealed circuits for environmental protection.
Item description
Brand: SATO
Model: CL6NX (and CL6NX Plus)
Printhead Type: Thermal Transfer (TT)
Resolution: 300 dpi (listed as 305 dpi by some manufacturers)
SATO Part Number: R32169900 (also referenced as R387476000)
Condition: New – Never used, in original sealed SATO factory packaging
Compatibility: SATO CL6NX and CL6NX Plus label printers (6‑inch width family)
Country of Origin: Made in Japan, engineered by SATO
Compatibility & Important Disclaimers
Compatible printers (confirmed):
SATO CL6NX (6‑inch, 300/305 dpi)
SATO CL6NX Plus (6‑inch, 300/305 dpi)
NOT compatible (unless explicitly listed):
CL4NX / CL4NX Plus (4‑inch family)
Any other printer brand or model (Zebra, Toshiba, TSC, Intermec, etc.)
CL6NX variants with different DPI (e.g., 203 dpi or 600 dpi)
Compatibility disclaimer:
Printhead resolution must match the printer’s electronics and configuration. A physical fit does not make a different‑DPI head compatible.
Always confirm your exact printer model name, print width, installed DPI (203 / 300 / 305 / 600), and current service part number before ordering.
This listing is for the SATO CL6NX 300 dpi (305 dpi) printhead R32169900. If your printer uses a different DPI or a different part number, this item will not be compatible.
We are not responsible for return shipping costs, lost time, or printer downtime if the wrong part is ordered due to incorrect compatibility confirmation.
If you are unsure, before purchasing, message us with:
Full printer nameplate details
Configuration label (print resolution)
Old printhead label / part number
Photos of the connector and mounting area
What’s Included
1 × SATO CL6NX 300dpi Printhead (Part No. R32169900)
Original SATO factory packaging (sealed)
No cables, printers, ribbons, or labels are included unless explicitly stated in the listing.
Shipping Information
Shipping Method:
Shipped via Fedex/DHL/Local courier with tracking.
Handling Time:
Items ship within 1 business day of payment confirmation (excluding weekends and holidays).
Shipping Domains:
Ships to local and International.
Packaging:
Printhead is double-boxed with protective padding to prevent damage during transit.
Original sealed factory packaging is preserved where possible.
Shipping Cost:
Calculated at checkout.
Delays:
We ar not responsible for delays caused by carrier issues, customs, or events beyond reasonable control.
Returns & Warranty
Return Policy:
Returns accepted within 30 days of delivery, if the item is unused, in original condition, and in the original sealed packaging (if applicable).
A 14-day inspection window is provided for functionality testing; if found defective, contact us before opening a return.
Refund Type:
Full refund of item price (excluding shipping) upon acceptable return.
Shipping costs are non-refundable unless the item is defective or not as described.
Return Shipping:
Buyer is responsible for return shipping costs unless the item is defective, damaged, or not as described.
Use a tracked shipping method; seller is not responsible for lost return shipments.
Warranty:
This item is covered by a 12-month warranty against manufacturing defects under normal use.
Warranty does not cover:
Damage from improper installation, incorrect printer model, or misuse
Damage from excessive heat, chemical exposure, or physical impact
Printhead wear from normal operation (e.g., gradual degradation after extended use)
For warranty claims, contact us with your order number, photos, and a description of the issue.
Installation Notes (summary)
Turn off and unplug the printer; allow the printhead to cool.
Use ESD protection; do not touch the heating element or connector pins.
Remove label stock and ribbon, then photograph cable routing before disconnecting.
Replace the platen roller if it shows cuts, glazing, or wear; a damaged roller can cause immediate print defects on a new printhead.
After installation, start with conservative darkness and speed, then print a full‑width test pattern and barcode verification labels.
Full installation instructions should follow the SATO service manual or a trained technician.
